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Frequently Asked Questions
Everything homeowners ask us about service, pricing, guarantees and scheduling.
What areas do you serve?
We serve Chester County, PA & select Delaware County areas, including West Chester, Wayne, Exton, Downingtown, Phoenixville and 40+ surrounding towns.
Do you offer emergency service?
Yes. We offer 24/7 emergency HVAC service for no-heat and no-cool situations. Regular hours are Monday through Saturday, 8am to 7pm.
Which brands do you work with?
We service and install top brands including Mitsubishi Electric, Bosch, Lennox, Rheem, Broan, Airtemp — and we repair most other brands too, even units we didn’t install.
Do you charge for estimates?
We provide free in-home estimates on new system installations. Diagnostic visits for repairs carry a service fee that we’ll always quote you upfront.
Is your work guaranteed?
Absolutely. We back our work with a 100% customer satisfaction guarantee, and every new thermostat we install carries a lifetime guarantee.
How do maintenance agreements work?
Our agreements bundle seasonal tune-ups (spring and fall), priority scheduling, and member pricing on repairs — keeping your system efficient and your warranty valid.
Didn’t Find Your Answer?
Call us — we’re glad to help.